This return policy is a draft. It must be reviewed and approved by the owner before use.
Return Policy
Return Window
You have 30 days from delivery to return eligible items for a refund or exchange.
Eligible Returns
To be eligible for return, items must be:
- Unused and uninstalled in original condition
- In original packaging with all included documentation
- Not damaged, modified, or altered
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Electrical parts and components
- Special orders and custom parts
- Installed or used parts
- Consumables (cables, safety decals, hardware kits opened or partially used)
- Items marked as final sale at time of purchase
Restocking Fee
A 20% restocking fee applies to all eligible returns. This covers inspection, repackaging, and return to inventory.
Return Shipping
Customer pays return shipping costs unless the return is due to our error (wrong item shipped, defective item). We recommend using a trackable shipping method.
For heavy or oversized items (lifts, large assemblies), contact us before returning to arrange freight pickup or return authorization.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-7 business days.
Refund amount equals purchase price minus restocking fee minus original shipping cost (if applicable).
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 48 hours of delivery. We will arrange for replacement or full refund at no cost to you. Photos of damage may be required.
How to Initiate a Return
Contact us before returning any item:
- Email: sales@energizedengines.com
- Phone: 832-444-5426
Provide your order number, items to return, and reason for return. We will issue a Return Authorization (RA) number and instructions.
Do not return items without an RA number. Unauthorized returns may be refused or subject to additional fees.
Questions
For questions about returns, contact us at sales@energizedengines.com or 832-444-5426.